Shipping policy

Order Processing Times

All orders are processed within 3 days (excluding weekends and holidays) after the order is placed.
During peak periods or high order volumes, processing times may be slightly delayed. We will notify you of any significant delays.

Shipping Methods and Delivery Times

We offer the following shipping options:
- Standard Shipping: Estimated delivery within 3-5 days.
  - Express Shipping: Estimated delivery within 2-3 business days.
Delivery times may vary depending on your location and chosen shipping method.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.
We offer free shipping on orders with a total value equivalent to USD $200 or more. (if applicable).
Any additional fees, such as customs duties or taxes for international shipments, are the responsibility of the customer.

Shipping Restrictions

We currently provide worldwide shipping. However, we cannot deliver to P.O. boxes or APO/FPO addresses (if applicable).

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can track your order via the carrier’s website.

International Shipping

International shipping is available to select countries. Estimated delivery times and costs will vary based on the destination.
Customers are responsible for any customs duties, taxes, or additional fees required by their country.

Damaged, Lost, or Missing Packages

If your package arrives damaged, please contact us immediately at Dyus.Support@dyus-sports.com with photos of the damage.
For missing packages, please allow up to 5 days for investigation with the carrier. We will assist in resolving the issue as quickly as possible.

Returns and Exchanges

For information about returns and exchanges, please refer to our Client Services .

Contact Us

If you have any questions about our shipping policy, please contact us at:
Email: Dyus.Support@dyus-sports.com